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Shipping Rates - FREE SHIPPING on orders over $23.00
UPS ground shipping (3-10 business days) on orders across Canada
PO boxes and remote addresses will ship by Canada Post
Because of added tariffs and brokerage fees we are not able to ship to the US at this time. We welcome our US customers to purchase their DeepMarine Collagen from Amazon.com where automatic discounts are applied to select orders.
We will send you an automated order confirmation via email when you have successfully placed your order and another automated shipment confirmation when the parcel is shipped from our warehouse. This shipment confirmation email will contain your associated tracking number. Please contact us if there are any discrepancies or problems with your tracking information.
Typical delivery time is 3-5 business days after your parcel leaves our warehouse.
Our warehouse team works Monday to Friday. We ship your parcel within one business day of the purchase date. If your order is placed on Friday, Saturday or Sunday we will be sure to get it in the mail on Monday. Please contact us if you are experiencing longer than usual wait times and we will be happy to investigate the matter further.
If your parcel does not arrive on or before its scheduled delivery date, please allow an extra 1-3 days for it to be delivered. If it still has not arrived after this time, please contact us and we will open a formal investigation to track down your parcel.